FREE SHIPPING ON ORDERS OVER $50 or $7 FLAT RATE SHIPPING FOR ORDERS UNDER $50

FAQs

FREQUENTLY ASKED QUESTIONS + ANSWERS:

Q: What is your standard processing time on orders?

A: We aim to process our orders within 24-48 hours after your order has been placed. All of our candles and melts are hand poured and we pride ourselves in getting orders shipped out as quickly as possible. Personalized orders can take up to 5 -10 business days depending on the order. Orders ship Monday-Friday and occasionally Saturdays. During our summer months, orders are only shipped Monday-Wednesday.

Q: Do you offer expedited shipping?

A: Expedited shipping is not available at this time.

Q: Do you ship internationally?

A: No, unfortunately not at this time.

Q: Can my order be shipped to multiple locations?

A: No, unfortunately, we only ship to one address per order.

Q: Can I return or exchange my candles or melts?

A: Great customer service is our number one goal! A happy customer makes for a happy experience. If you encounter any issues at all, we want to hear from you, and most importantly, we want to make it right!

Q: What ingredients are used for your candles and melts?

A: Our candles and wax melts are made with a proprietary soy blend wax, 100% premium phthalate-free fragrance oils, and cotton braided wicks.

Q: Where are your candles sold?

A: We sell our products directly through our online store and special pop-up events.

Q: Can I return or exchange my candles or melts?

A: Great customer service is our number one goal! A happy customer makes for a happy experience. If you encounter any issues at all, we want to hear from you, and most importantly, we want to make it right! Please email us at dahliacandleco@gmail.com and we will respond within 24-48 hours.

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