FAQs

Q: What is your standard processing time on orders?

A: We strive to process orders within 24–48 hours after they’re placed. Since all of our candles and melts are hand-poured, we take pride in ensuring high quality and aim to ship as quickly as possible.

• Personalized orders: These can take 5–10 business days, depending on the order.
• Shipping schedule: Orders are shipped Monday–Friday and occasionally on Saturdays. During the summer months, we ship only Monday–Wednesday to ensure product integrity during warmer weather.

Q: Do you offer expedited shipping?

A: At this time, expedited shipping is not available.

Q: Do you ship internationally?

A: Unfortunately, we currently ship only within the United States.

Q: Can my order be shipped to multiple locations?

A: No, we can only ship to one address per order.

Q: Can I return or exchange my items?

A: Great customer service is our top priority! If you’re not completely satisfied with your purchase, we’d love to make it right.

• Returns and exchanges are accepted for items in their original, unused condition with all packaging intact.
• Please email us at hello@dahliacandlecompany.com with your order details, and we’ll assist you promptly. Expect a response within 24–48 hours.

Q: Where are your items sold?

A: You can purchase our products directly through our online store or at special pop-up events.