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TERMS OF SERVICE

OVERVIEW

Welcome to the Dahlia Candle Company. By accessing our website, products, or services, you agree to be bound by these Terms of Service and all applicable laws. If you do not agree with any of these terms, please do not use our services or access our website. We recommend that you read these Terms of Service carefully before using our products and/or services. Dahlia Candle Company reserves the right to update or modify these Terms of Service at any time without prior notice. Your continued use of Dahlia Candle Company's website, products, and/or services will constitute your acceptance of any changes or revisions to these Terms of Service.

PRIVACY

At Dahlia Candle Company, we are committed to protecting your privacy. We collect personal information when you register an account with us or make a purchase from our website. We use this information only for the purpose for which it is provided such as processing orders and providing customer support. We will never sell, rent, or share your personal information with third parties unless required by law enforcement agencies in connection with criminal investigation activities. Furthermore, we may share aggregate statistical data about our customers to improve our product offerings and/or services; however, such statistics will never contain any personally identifiable information about you.

PRODUCT AND SERVICES FOR PERSONAL USE

Our products and services are intended solely for personal use only and may not be used in conjunction with any commercial endeavors except those that are specifically endorsed or approved by us unless prior written consent from Dahlia Candle Company is obtained first. As a user, you agree that you will not engage in any activity that interferes or disrupts the proper functioning of our website nor attempt to gain unauthorized access to our services, systems, or networks connected to them, nor interfere with another person's usage and enjoyment of these services either directly or indirectly through viruses or other destructive elements, including but not limited to, spamming, hacking, etc. You further agree that you shall not reproduce, duplicate, copy, or resell any part of our service without prior written authorization from us.

PURCHASE-RELATED POLICIES

When making purchases on Dahlia Candle Company's website, customers must provide accurate billing and shipping information when completing their order form, including email address, phone number, etc. Failure to provide accurate information may delay processing time, leading to possible cancellation without warning at the customer’s expense. We reserve the right to refuse service, decline orders, or limit quantities for any reason; whatsoever, even after acceptance has been confirmed. Dahlia Candle Company also reserves the right to cancel orders due to suspicious activity. All returns must follow our return policies outlined on Dahlia Candle Company's website. Prices are subject to change without notice. Payment terms are subject to change at any time without prior notice.  

ACCURACY OF INFORMATION

At Dahlia Candle Company, we strive to provide accurate updated pricing product descriptions as well as to make every effort to ensure the availability of listed items. However, errors can occur, therefore; we reserve the right to cancel orders arising out of errors, inaccuracies, incorrect stating of prices, availability of a listing of an item, inaccurate description, and incorrectly stated price discount offered.  Any typographical errors, omissions, technical inaccuracies, and corrections thereto made available to related materials on site shall be subject to correction without liability whatsoever for its customer's consequence thereof. Please note pictures presented on this website may vary by actual product purchased due to production change variations.                                           

INTELLECTUAL PROPERTY

Intellectual property (IP) is an essential part of Dahlia Candle Company's business, as it helps to protect the brand name, image, and products. To maintain our IP rights, we have developed the following guidelines for Dahlia Candle Company's website Terms of Service:

  1. All content provided on Dahlia Candle Company's website is owned by Dahlia Candle Company and is protected by intellectual property laws.
  2. Re-use of any content from Dahlia Candle Company's website, such as images, logos, text, and other materials, without prior written permission is strictly prohibited.
  3. All trademarks of Dahlia Candle Company must be used in their exact form and displayed prominently on all products that feature them.
  4. If you are found to violate these terms, Dahlia Candle Company reserves the right to take legal action against you.
  5. If you wish to use any content from Dahlia Candle Company's website, please contact us at dahliacandleco@gmail.com.

By accessing or using this website, you agree to comply with these terms and acknowledge that failure to do so may result in legal action taken by Dahlia Candle Company. By continuing to use this website, you agree to the Terms of Service and accept all applicable laws. Thank you for your cooperation and understanding.

LIMITED LICENSES 

These limited licenses are non-exclusive, revocable, and non-transferable. By using our website, you agree that you will not copy, modify, distribute, or lease any part of our services without explicit permission from us. Furthermore, you understand that all rights to the website content belong solely to us and any violation may result in legal action being taken against you.  We reserve the right to revoke any license at any time and for any reason. Should you violate our terms of use, we may terminate or suspend your access to the website immediately without prior notice or liability. As such, you must stay in compliance with all of our policies and guidelines. Failure to do so can result in legal action against you. Thank you for your understanding.

We are committed to protecting our intellectual property rights, so please remember that all limited licenses are subject to these terms and conditions. If you have any questions about these requirements, please contact us directly at dahliacandleco@gmail.com.

USERS OBLIGATIONS AND RESPONSIBILITIES

When you use Dahlia Candle Company's website, there are certain obligations and responsibilities that you agree to by accepting our website’s terms of service. You must be 18 years or older and abide by all applicable laws while using our website, as well as any other internal regulations or policies that may be in place. Additionally, you must not use our website for any illegal or fraudulent activities and must take reasonable steps to ensure that our website is not used for any such activities. You are also responsible for protecting your account information and taking appropriate measures to keep it secure.

Finally, you are expected to act in good faith concerning other users of our website, including respecting their privacy and intellectual property rights. Failure to comply with these obligations may result in the termination of your account and/or legal action.

In short, when using our website, you must use it responsibly and abide by all applicable laws, regulations, and policies. Your failure to do so may result in serious consequences.  Thank you for your understanding and cooperation.

USER’S ACCOUNT

The User is required to register an account to purchase products and services offered by Dahlia Candle Company’s registration process. This process requires submitting a valid email address, valid credit card number, and certain other personal data

Once the User completes the registration process, they will be granted access to Dahlia Candle Company's website and its services, including access to exclusive products and discounts. The User also agrees to the terms of service outlined in this document. Upon registering for an account, Users agree to:

  1. Provide accurate, current, and complete information as may be required by the registration process;
  2. Maintain and promptly update their account information as needed.
  3. Protect the confidentiality of their personal account details, such as passwords and credit card numbers.
  4. Use their account for lawful purposes only.
  5. Accept responsibility for all activities that occur under their account.

Failure to comply with these conditions may result in the immediate and permanent termination of your account. Dahlia Candle Company reserves the right to refuse access to its services at any time for any reason.

The User will be held responsible for all activities conducted through their account, including purchases made on their behalf as well as any additional charges incurred. Dahlia Candle Company is not liable for any unauthorized use of Users' accounts.

By registering an account with Dahlia Candle Company, the User agrees to use their account responsibly and by the terms of service outlined here. We thank you for your cooperation and look forward to serving you as a customer.

If you have any questions or concerns about your account, please don't hesitate to contact us at: dahliacandleco@gmail.com.

THIRD PARTY LINKS

Dahlia Candle Company’s website may contain links to other sites operated by third parties. Such links are provided for informational purposes only. User acknowledges and agrees to assume no responsibility for content accuracy, opinions expressed, products, services, or user's access connection to third-party sites. User acknowledges and agrees to assume sole risk accessing and using any such third-party sites resulting in reliance information obtained thereon.  Furthermore, the user acknowledges and agrees that Dahlia Candle Company shall not be responsible or liable for direct or indirect consequences resulting from visiting and using such sites linked to Dahlia Candle Company.     

SPECIAL FEATURES, FUNCTIONALITY EVENTS

Dahlia Candle Company reserves the right to modify offer, change, add, or remove features and functionality events (“Special Features, Functionality Events”) on our website at any time without prior notice. User acknowledges and agrees to use Special Features, and Functionality Events understanding that it is their sole risk and Dahlia Candle Company shall not be responsible or liable for direct or indirect consequences resulting from using such Special Features and Functionality Events.

USER CONTENT

Dahlia Candle Company may provide users the ability to post content information, reviews, photos, images, forums, communication services, chat areas, feedback mechanisms, and other means (collectively “User Content”). User acknowledges and agrees they are solely responsible for User Content they post, upload, or publish. Site user agrees to indemnify and hold harmless Dahlia Candle Company in the event of damage loss incurred directly or indirectly related to the user’s posting, uploading, and publishing User Content on our website. Furthermore, the user acknowledges and agrees that there is NO privileged confidential relationship established between Dahlia Candle Company User Content.

DELETION OF USER CONTENT

Dahlia Candle Company reserves the right to delete, remove, edit, modify, and move any User Content on our website at any time without prior notice. Furthermore, the user acknowledges and agrees that Dahlia Candle Company shall have no responsible or liable direct or indirect consequences resulting in deletion, removal, editing, modification, or moving User Content on our website.

COPYRIGHT COMPLAINTS

At Dahlia Candle Company, we respect the intellectual property rights of others and expect our customers to do the same. If you believe that material made available through our website infringes on your copyright, please provide us with a written notification (“Notice”) that includes the following information:

  1. A physical or electronic signature of the person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
  2. Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online website are covered by a single notification, a representative list of such works at that website.
  3. Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material.
  4. Information reasonably sufficient to permit us to contact the complaining party, such as an address, telephone number, and, if available, an electronic mail address at which the complaining party may be contacted.
  5. A statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.
  6. A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

We will review the Notice and take whatever action, in our sole discretion, we deem appropriate, including the removal of the challenged material from our website. We may contact the complaining party to obtain additional information or confirmations regarding its Notice. Please direct all notices and other inquiries to us via email at dahliacandleco@gmail.com.

DISCLAIMER OF WARRANTIES, LIMITATIONS OF LIABILITY

Dahlia Candle Company does not guarantee that the website, its content, products, and services will be error-free or uninterrupted. We also cannot guarantee that any errors or defects will be corrected. In addition, we do not make any warranty regarding the accuracy and reliability of our website’s content or any third-party content available through the site.  

Liability for the products and services purchased through Dahlia Candle Company is limited to the amount paid for them. The company shall not be liable for any indirect or consequential losses whatsoever, including without limitation, loss of profits, interruption caused to business, or reputation damage.

In no event will Dahlia Candle Company’s total liability exceed the amounts received and paid by the customer for the product or services purchased from the website.

By accessing this website, you agree to these disclaimers of warranties, limitations, and liabilities. If any part of these terms is found to be unenforceable or invalid, then that provision will not affect the enforceability or validity of any other part.

INDEMNIFICATION

Dahlia Candle Company recognizes the importance of indemnification and takes steps to protect its customers, employees, and business interests. This section provides an overview of the various indemnification programs available at Dahlia Candle Company.

Indemnification is a process that allows individuals and businesses to be compensated for losses that have been suffered due to another person's breach of contract, negligence, or other wrongful acts. To ensure that Dahlia Candle Company can provide its customers with the best protection possible, the company has established several indemnification programs.

The first program is the indemnification of customers. Dahlia Candle Company recognizes that its customers often face financial losses due to unforeseen events or actions. As such, Dahlia Candle Company offers customers a wide range of indemnification programs, which provide them with protection from such losses. This includes reimbursement of costs associated with product malfunction or damage due to errors or omissions on the part of Dahlia Candle Company.

The second program is indemnification for employees. This program ensures that employees are compensated for any losses associated with their work, such as medical expenses or lost wages due to injury. Dahlia Candle Company also takes steps to protect its employees from any losses incurred due to wrongful dismissal or other unfair labor practices.

The third program is for business interests. In this program, Dahlia Candle Company indemnifies its customers from any losses suffered due to factors outside of their control, such as legal action taken against the company or changes in industry regulations. This program is designed to protect Dahlia Candle Company's business interests and ensure that customers who rely on its services are not unduly affected by external events.

Dahlia Candle Company's indemnification programs provide customers, employees, and business interests with the peace of mind that comes from knowing that their interests are protected. The company's commitment to its customers, employees, and business ensures a secure and reliable business environment for all.

DISPUTES

At Dahlia Candle Company, we take customer service seriously. That's why we have a dispute resolution process to address any claims arising out of or relating to a customer's purchase from our company. Our process is governed by the laws of the State of California and mandates that these disputes will be resolved through binding arbitration in Los Angeles County, California.

We require that customers initiate any claim within one year after the claim arises; otherwise, it is waived.

To initiate arbitration proceedings, customers must notify us in writing. This written notice should be sent to:

dahliacandleco@gmail.com

When sending this notice, customers must include a photocopy of their purchase receipt and a short description of the dispute.

Once we receive this notice, our team will begin arbitration proceedings and both parties will be asked to provide evidence relevant to the dispute. During this process, either party can request an in-person hearing with a single neutral arbitrator.

We understand that disputes can be stressful and we are here to help. If you have any questions or concerns regarding the dispute resolution process, please feel free to contact us at dahliacandleco@gmail.com.

GENERAL

Dahlia Candle Company's Terms of Service describe the terms and conditions that apply to your use of our website and products. By visiting or shopping at dahliacandlecompany.com, you agree to be bound by these terms and conditions.

We may modify these Terms of Service from time to time, so please review them periodically for changes. If a modification is unacceptable to you, you may discontinue using our website and services. Your continued use of this site following the posting of any changes to these Terms of Service will constitute acceptance of those changes.

Furthermore, we reserve the right, at our discretion, to change, modify, add, or remove portions of these Terms of Service from time to time. All changes will be effective immediately upon their posting on our site. Your continued use of the website and services after any changes to these Terms of Service constitutes your acceptance of the new terms. Please check this page periodically for any modifications or updates to our Terms of Service.

Thank you for being a customer of Dahlia Candle Company. We appreciate your trust and loyalty in us and want to ensure that your experience with our products and services is one of satisfaction.

We take the privacy of our customers seriously, which is why we have a strict policy on what information we collect and how it is used.