TERMS OF SERVICE

TERMS OF SERVICE

Last updated: January 1, 2025

Welcome to Dahlia Candle Company LLC. By accessing our website, products, or services, you agree to be bound by these Terms of Service and all applicable laws. If you do not agree with any of these terms, please do not use our services or access our website. We recommend that you read these Terms of Service carefully before using our products and/or services. Dahlia Candle Company LLC reserves the right to update or modify these Terms of Service at any time without prior notice. Your continued use of Dahlia Candle Company LLC’s website, products, and/or services will constitute your acceptance of any changes or revisions to these Terms of Service.

PRIVACY

At Dahlia Candle Company LLC, we are committed to protecting your privacy. We collect personal information when you register an account with us or make a purchase from our website. We use this information only for the purpose for which it is provided, such as processing orders and providing customer support. We will never sell, rent, or share your personal information with third parties unless required by law enforcement agencies in connection with criminal investigation activities. Furthermore, we may share aggregate statistical data about our customers to improve our product offerings and/or services; however, such statistics will never contain any personally identifiable information about you.

PRODUCTS AND SERVICES FOR PERSONAL USE

Our products and services are intended solely for personal use and may not be used in conjunction with any commercial endeavors except those that are specifically endorsed or approved by us. Users agree not to engage in any activity that interferes with or disrupts the proper functioning of our website or attempts to gain unauthorized access to our systems, services, or networks. Unauthorized activities such as spamming, hacking, or distributing malicious content are strictly prohibited. Users further agree not to reproduce, duplicate, copy, or resell any part of our service without prior written authorization.

PURCHASE-RELATED POLICIES

Customers must provide accurate billing and shipping information when completing their orders. Failure to do so may result in delays or cancellations. We reserve the right to refuse service, cancel orders, or limit quantities for any reason. Suspicious activity may also lead to order cancellations. All returns must comply with our return policies outlined on our website. Prices and payment terms are subject to change without notice.

ACCURACY OF INFORMATION

We strive to provide accurate pricing, product descriptions, and availability information. However, errors can occur, and we reserve the right to correct inaccuracies and cancel orders resulting from such errors. Please note that product images on our website may differ slightly from the actual items due to production variations.

INTELLECTUAL PROPERTY

All content on Dahlia Candle Company LLC's website, including images, logos, text, and other materials, is owned by Dahlia Candle Company LLC and is protected by intellectual property laws. Unauthorized use of our intellectual property is strictly prohibited. If you wish to use any content from our website, please contact us at hello@dahliacandleco@gmail.com for permission.

LIMITED LICENSES

By using our website, you are granted a non-exclusive, revocable, and non-transferable license to access and use our services for personal purposes only. Unauthorized copying, modification, distribution, or leasing of our services is prohibited. We reserve the right to revoke licenses for violations of these terms.

USER’S OBLIGATIONS AND RESPONSIBILITIES

By using our website, users agree to:

• Be at least 18 years old.
• Comply with all applicable laws and internal regulations.
• Protect their account information and maintain its confidentiality.
• Use their accounts responsibly and avoid any fraudulent or illegal activities.

Failure to meet these obligations may result in account termination or legal action.

USER’S ACCOUNT

Users are required to register an account to make purchases. By creating an account, users agree to:

• Provide accurate and up-to-date information.
• Maintain the security of their account credentials.
• Accept responsibility for all activities under their account.

Dahlia Candle Company LLC reserves the right to terminate accounts for violations of these terms.

MOBILE TERMS OF SERVICE

By opting into our SMS/text messaging service, users agree to receive recurring messages regarding order updates, promotions, and other communications. Standard messaging and data rates may apply. Users can opt-out at any time by contacting us via email at hello@dahliacandlecompany.com.

THIRD-PARTY LINKS

Our website may include links to third-party sites for informational purposes. Dahlia Candle Company LLC is not responsible for the content, accuracy, or practices of these external sites. Users access such links at their own risk.

USER CONTENT

Users may post content such as reviews or images on our website. By posting, users agree that their content:

• Does not infringe on any third-party rights.
• Is not offensive, defamatory, or illegal.

Dahlia Candle Company LLC reserves the right to remove user content at its discretion.

COPYRIGHT COMPLAINTS

If you believe your copyright has been infringed, please provide a written notice to hello@dahliacandleco@gmail.com with the following information:

• A description of the copyrighted work.
• Identification of the infringing material.
• Contact information.
• A statement of good faith and authorization to act on behalf of the copyright owner.

We will review and address complaints promptly.

DISCLAIMER OF WARRANTIES AND LIMITATIONS OF LIABILITY

Our website, products, and services are provided "as is" without warranties of any kind. Dahlia Candle Company LLC is not liable for indirect or consequential damages, including loss of profits or reputation.

INDEMNIFICATION

Users agree to indemnify and hold Dahlia Candle Company LLC harmless from any claims, damages, or expenses arising from their use of the website or violation of these terms.

DISPUTES

All disputes will be resolved through binding arbitration in Los Angeles County, California, under the laws of the State of California. Claims must be initiated within one year of the occurrence.

GENERAL

These Terms of Service constitute the entire agreement between users and Dahlia Candle Company LLC. We reserve the right to update these terms at any time. For questions, please contact us at hello@dahliacandleco@gmail.com.