FREE SHIPPING ON ORDERS OVER $70
SHIPPING
Dahlia Candle Company only ships domestically within the United States, Monday-Friday and on Saturdays if Monday falls on a holiday. During the summer season, we only ship Monday-Wednesday. Orders are processed within 24-48 hours after order placement. Our preferred method of shipping is USPS Flat Rate and UPS Ground, allowing 2-7 business days for delivery. Delivery may take longer if shipped to Hawaii and Alaska. Once the postal service has scanned and received your package, I am unable to control its delivery timeline.
RETURNS
Our top priority is to provide you with exceptional customer service. A satisfied customer makes for a positive experience. Should you come across any issues, please don't hesitate to contact us. Our team is committed to resolving any issues and ensuring your satisfaction.
Our return policy allows for items to be returned or exchanged within 14 days of the purchase date as long as they are in their original and unused condition and packaging.
To initiate a return, please email customer service at dahliacandlecompany.com to obtain a Return Merchandise Authorization (RMA) number. Upon receiving your RMA number, pack the item securely in its original packaging and ship it to the following address:
Dahlia Candle Company, LLC
Attn: Returns RMA#
8605 Santa Monica Blvd.
PMB 638975
West Hollywood CA 90069-4109
Customers are responsible for all return shipping charges. To ensure that your items are not lost or stolen after mailing, we advise using a trackable mailing method for your return.
